We had already had a bad experience with Check Point, so we did not bother with a quote from it and, instead, got one from several local companies that can support either Palo Alto or Fortinet. The licensing fees we were paying did not equate with adequate local support. I work for a bank for which security is very important, but we were not being assured of the appropriate support. The value we were getting for our money was an issue. I should note that I do not have a technical background and am responsible for procurement. This is why we decided to switch solutions. Though we did not take issue with the price of Check Point NGFW, we felt that it was providing us with inadequate support here in Uganda. We noticed that Palo Alto was much more expensive than Fortinet, but wished to know which key features differentiated the two. We entered a review site which ranks top security firewalls and saw that Palo Alto is ranked number one, followed by Fortinet, with Check Point in the lead. We have been using Check Point for more than than eight years and are interested in a better solution.
While the solution is good, we wish to have something that is a bit better, as the threats have evolved over time. I think that if checkpoint would work more on those reports or do something more than just ask for the logs and then say that they did not find anything, they would be more complete and they would not have more competition from the product.
We currently have 7 checkpoint firewalls in a centralized way and of all of them only one has presented this problem on several occasions.
On some occasion we thought it was the hardware or the internet but we have created reports with the internet and chassis providers (Dell) for being a virtual platform but they have not found anything.
One of the things with which we have presented challenges with checkpoint during the COVID pandemic, is that for some reason all our home office workers that connect to a particular FW disconnect them randomly and then it does not allow them to connect again, a One of the ways that we have solved this is by restarting the fw, however and answering the question, it is that when we open a ticket with checkpoint it has not been able to solve that failure and on several occasions they ask us to approve that failure when it no longer exists which It doesn't make sense, because they always connect and get the logs from the server and never find anything, and the only thing they suggest is that we install the JHF or do an upgrade, which doesn't make sense either since we are in the R80.40 version.
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